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DeltaPoint Consulting - "Partners in Process Excellence"

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Steven Beiriger
Consulting Partner

Steve has more than 37 years of business experience in major U.S. and international organizations. He is DeltaPoint certified in Process Mapping methodology and has successfully implemented programs for business process improvement and certification to international standards.

He has implemented process mapping methodology programs in a diverse range of industries, including government, textiles, utilities, newspaper publishing, banking, networking, computer manufacturing and pharmaceuticals.

He has assisted clients achieve certification to standards, including ISO 9001 2008, TL 9000, TS 16949 standards and Sarbanes-Oxley. For over 10 years Steve has conducted business mapping sessions in the U.S., Canada and Mexico, that attained ISO certification with the outstanding achievement of zero non-conformances at several locations. Steve has conducted over 50 process mapping training course sessions.

Steve has 17 years of experience in the oil industry with Chevron/Texaco. During this time, he implemented a company-wide total quality management program and established criteria for Cabinda Gulf Oil Company (a division of Chevron/Texaco), and acted as certified auditor, for Malcolm Baldridge. He also centralized and managed process mapping methodology training for 10 locations and was responsible for over $50 million in cost savings. He also held various positions of increasing responsibility with the State of Nebraska, including Deputy Director for the Department of Energy. Prior to joining Chevron/Texaco, Steve spent three years as a Senior Assessment and Development Associate with Development Dimensions International (DDI).

Steve has Degrees from The Creighton University and the University of Nebraska.

Karen Marshall
Director, Program Development

For the past 25 years, Karen Marshall has been doing business consulting. She has been helping companies and business executives throughout the U.S., Canada, and Mexico improve profitability using process mapping, business coaching, and quality improvement methodologies.

Possessing a master's degree in Business Management, Karen started her career as a profit improvement and quality development team leader with the JR Simplot Company, based in Boise, Idaho. She trained and led teams of people to simplify processes and improve productivity.

She later served as Vice President of Organizational Development and Training with a chemical manufacturing company in Phoenix, Tessenderlo Kerly, before starting her own business consulting company in 1996.

Through the years, she has consulted and conducted training with companies such as Bank of America, Sharp Electronics, J.R. Simplot Company, Leppin Property Management, and many others.

Charles Long
Partner-Business Development

Charles Long brings to DeltaPoint a culmination of nearly 20 years of sales and management experience in, both, Business Process Consulting for F1000 companies and Telecommunications. His focus is on Service Provider solutions and Large Enterprise markets. In his role as Business Development Partner, Charles will guide DeltaPoint's sales organization to expand its' market share by servicing major enterprises and assisting them in gaining process efficiencies.

Charles is the recipient of many sales records and awards. He has contributed to market expansions for the companies he worked with including Lucent, Comverse and Movius Interactive and has served as an entrepreneurial sales leader at a number of start-up companies.

Allison Ellis
Business Process Mapping Specialist

Allison is a graduate of Northern Arizona University. Ali taught in the Tempe, Arizona School District and continues to do extensive volunteer work in the Scottsdale school system.

Melissa Hill
Partner-Business Development, East

Melissa Hill has held several marketing positions since graduating from Texas A&M. Melissa was a business manager for Sewell Automotive Companies - Dallas, and held marketing positions of increasing responsibility with AT&T (Dallas), United Surgical Partner, and Columbia Health Care Associates (Nashville) for the Southeast Region..

 

DeltaPoint Consulting is your partner in process excellence providing an innovative approach to process mapping. Our custom tailored mapping programs will quickly capture knowledge, clearly define processes, and identify best practices for increased profitability. Our business process improvement consultants, working with your employees, graphically capture your company’s processes and best practices, identify needed system requirements, and create a blueprint of your business systems. Process mapping training provided by one of our business process improvement consultants also offers your company a customer focused, employee friendly tool which will help to identify, analyze and improve your core business processes. Click the links below to find out more about DeltaPoint Consulting.

 

Our Mission

The FOCUS of DeltaPoint Consulting is to provide superior customer service and excellence in aligning business processes to business goals. We collaborate with your business to improve productivity while looking for opportunities to lower costs, improve customer service and promote customer loyalty. We are in the business of helping to improve business processes making your business more competitive.

Our Value

DeltaPoint Consulting works to form a relationship based on TRUST & RESPECT where everyone is able to speak without fear of having their concerns become barriers. Our task is to break down barriers and collect necessary information required to make solid business decisions.

To DeltaPoint Consulting, INTEGRITY means we never promise more than we can provide. We never drag out a project and we work to provide the process improvement services you contract for in the shortest time possible. There will never be any hidden charges.

What does QUALITY service mean to DeltaPoint Consulting? It means doing whatever is required and is ethically reasonable to meet or exceed our client's expectations.

Our Goal

DeltaPoint's Process Mapping Consultants will help you create an easy to use, qualitative and quantitative process focused business system producing powerful results. DeltaPoint Consulting attentively and efficiently meets your needs to improve business process before, during and after training and consulting engagements.

Process Mapping Services & Project Management Services Experience

DeltaPoint Consulting provides an innovative approach to process mapping and achieving process excellence. Our mapping methodology is fast, effective and sensitive to your ongoing operations. We offer process mapping services, on-site training, preparation for ISO certification, project management services, and business consulting.

Please contact us for a list of references.

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